Refund policy
Our Commitment to Quality
At Good Drop Paint, we are dedicated to providing a premium product and a seamless experience. Every tin of our 100% Australian-made paint is rigorously checked for quality before it leaves our facility. We are confident in the coverage and durability of our paint, and we believe our simplified process will lead you to a choice you love.
Our Policy on Returns
As our paint is mixed to order and the colours are customised for your project, we do not accept returns or exchanges for change of mind or incorrect colour selection. This policy helps us maintain our premium product standards and streamlined operations. We strongly recommend using our Peel & Stick Samples to confirm your colour choice before placing your final order.
Refunds for Faulty Products
While every product is subject to strict quality control, we will issue a full refund or replacement if your product is genuinely faulty or damaged upon arrival.
What qualifies as a faulty product?
A product is considered faulty if it is:
- Damaged during transit and is leaking or unusable.
- The incorrect product was sent in error.
How to Request a Refund for a Faulty Item:
- Contact Us Immediately: Please contact our customer service team within 48 hours of delivery at hello@gooddroppaint.com.au.
- Provide Evidence: To initiate the process, you must provide clear photographic evidence of the fault or damage, including the packaging.
- Review: Once we confirm the fault, we will process a full refund to your original payment method or dispatch a replacement product at no additional cost.
